Candles
What are your candles made of?
Our candles are made from 100% soy wax and cotton wicks, ensuring a clean, eco-friendly burn.
Are your candles safe for people with allergies or sensitivities?
Yes! Our candles are free from harmful chemicals and made with non-toxic ingredients. However, please check the fragrance details for potential sensitivities.
How long do your candles burn?
Burn time varies depending on the size of the candle. Our small candles burn for approximately for few hours, but our big ones can burn 10-15+ hours.
How should I care for my candles?
For the best experience, trim the wick to 1/4 inch before each use, and avoid burning for more than 4 hours at a time.
Shipping
How long does shipping take?
Orders are typically processed within 1-3 business days. Standard shipping usually takes 1-3 business days.
Do you offer international shipping?
Yes, we ship only within Europe. Shipping times and costs will vary based on your location.
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your order on our website or the courier’s website.
What if my package is lost or damaged?
Please contact us immediately if your package is lost or damaged. We’ll work with you to resolve the issue, either by replacing the item or offering a refund.
Returns & Refunds
What is your return policy?
We accept returns within 14 days of purchase for unused and unopened items. Customers are responsible for return shipping costs.
Can I return a candle if I don’t like the scent?
Unfortunately, we cannot accept returns for used candles or for dissatisfaction with a scent.
How do I request a refund?
To request a refund, contact our support team with your order number and reason for the return. Refunds are processed within 5-7 business days after we receive the returned item.
Are sale items refundable?
Sale items are final and cannot be returned or refunded unless they arrive damaged.