Användarvillkor
TERMS OF SERVICE
OVERVIEW
This website is operated by Solheim Candle, a company registered in Sweden. Throughout the site, the terms "we," "us," and "our" refer to Solheim Candle. Solheim Candle provides this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service," "Terms"), including those additional terms and policies referenced herein or available by hyperlink. These Terms of Service apply to all users of the site, including but not limited to browsers, customers, and merchants.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes on our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or province of residence or that you have given consent for any of your minor dependents to use this site.
You agree not to use our products for any illegal or unauthorized purpose or violate any laws in your jurisdiction during your use of our services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
Your information (excluding credit card details) may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service or access to the Service without our express written permission.
SECTION 3 - PRODUCT INFORMATION AND ACCURACY
We strive to display our candle designs, colors, and features as accurately as possible. However, variations in screen displays may affect how colors appear.
All descriptions of products, pricing, and availability are subject to change without notice. We reserve the right to modify or discontinue products at any time.
SECTION 4 - PRICING AND MODIFICATIONS
Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue any service or product without notice.
SECTION 5 - ORDERS AND ACCOUNT INFORMATION
We reserve the right to refuse or cancel any order. In such cases, we will notify you using the contact information provided.
You agree to provide accurate and up-to-date billing and shipping information.
SECTION 6 - RETURNS AND REFUNDS
Under EU law, you have the right to withdraw from your purchase within 14 days without providing a reason. This period starts from the day you receive your goods.
To exercise this right, please contact us at solheimcandle@gmail.com or use the standardized withdrawal form, available here: [link to withdrawal form].
Refunds will be processed within 14 days of receiving your returned goods. Items must be returned in their original condition. Shipping costs for returns may be the responsibility of the customer unless the product is faulty or incorrect.
SECTION 7 - THIRD-PARTY LINKS AND TOOLS
Our website may include links to third-party websites or services. We are not responsible for their content, policies, or practices.
Use of any third-party tools or services offered through our website is at your discretion and risk.
SECTION 8 - COMMENTS AND FEEDBACK
If you submit feedback, ideas, or comments, you agree that we may use them without obligation to compensate or respond to you.
You are responsible for ensuring your comments do not violate any third-party rights or contain harmful or unlawful material.
SECTION 9 - PERSONAL INFORMATION
We process your personal data in accordance with the General Data Protection Regulation (GDPR). For more information on how we collect, use, and protect your data, please review our Privacy Policy: [link to Privacy Policy].
If you have questions about your data or wish to exercise your rights under GDPR (e.g., access, rectification, deletion), contact us at solheimcandle@gmail.com.
SECTION 10 - PROHIBITED USES
You may not use our website for any unlawful purposes, to violate intellectual property rights, to distribute harmful material, or to interfere with the website’s security.
We reserve the right to terminate access to our site for violations of these terms.
SECTION 11 - DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
Our products and services are provided "as is" and "as available" without warranties of any kind.
We are not liable for any damages arising from your use of our website or products.
SECTION 12 - INDEMNIFICATION
You agree to indemnify and hold Solheim Candle harmless from any claims or demands arising from your breach of these Terms or violation of any law.
SECTION 13 - TERMINATION
These Terms remain in effect unless terminated by you or us. You may terminate by ceasing to use our site and services.
SECTION 14 - GOVERNING LAW
These Terms of Service are governed by and construed in accordance with the laws of Sweden and the European Union.
SECTION 15 - ALTERNATIVE DISPUTE RESOLUTION
If you have a complaint about your purchase, please contact us first at solheimcandle@gmail.com. If we cannot resolve your complaint, you may use the European Commission’s Online Dispute Resolution (ODR) platform, available at https://ec.europa.eu/consumers/odr.